π Reasonable Adjustments
π Reasonable Adjustments
Everyone is different.
We want to know what we can do to make it easier for you to use our services.
Please tell us what you need.
Examples of reasonable adjustments may include:
π Contacting the surgery
We can talk to you about ways of making it easier to contact us or arrange an appointment.
π More time
You may need more time to explain what is wrong or to understand information.
π£οΈ Easy-to-understand information
We can use simpler language and explain things step by step.
π₯ Having someone with you
You can bring a family member, carer, support worker or someone you trust to your appointment if you would like to.
π€« A quieter environment
If busy or noisy environments are difficult for you, please tell us.
π Accessible information
We can provide information in an accessible format where this is available.
π Recording your needs
We can record your communication needs and reasonable adjustments on your medical record so that our staff know how best to support you.
Reasonable adjustments are intended to help people with disabilities access healthcare fairly.
β€οΈ Tell us what helps you
You know yourself best.
It can help us if you tell us:
- How you prefer to communicate
- If you need information explained differently
- If you find waiting rooms difficult
- If you need extra time
- If you are worried about needles or medical examinations
- How you show that you are in pain or feeling unwell
- What helps you feel calm
- Who you would like to support you
- Anything that makes visiting the surgery difficult
If you already have reasonable adjustments recorded with us, please tell us if your needs change.