Crich Medical Practice

Crich Medical Practice, Oakwell Drive, Crich, Matlock DE4 5PB | Tel: 01773 852966 | Fax: 01773 853919

Current time is 09:45 - Sorry, we're closed

South Wingfield Surgery, Inns Lane, South Wingfield, Alfreton DE55 7LW | Tel: 01773 833086 | Fax: 01773 853919

Current time is 09:45 - Sorry, we're closed

Holloway Surgery, Mill Lane, Holloway, Matlock DE4 5AQ | Tel: 01629 534763 | Fax: 01773 853919

Current time is 09:45 - Sorry, we're closed

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The Medicine Order Line

Posted on March 9th, 2021

The Medicines Order Line 01246 588 860 (9am – 4pm Mon-Fri)

From Wednesday 30th September we are changing the way you order your repeat prescription. Patients will call the dedicated Medicine Order Line to speak to an experienced health professional when needing to reorder a repeat prescription. Patients will still be able to order their repeat medication online. If you collect your medication from South Wingfield or Holloway dispensary you will continue to order your medication through our dispensary or online.

This will free up our telephone lines and reduce call waiting time.

Once you have made the telephone call your prescription will be authorised by your usual GP and will then be sent to the pharmacy of your choice within two working days. In exceptional circumstances it may be collected from your GP practice if preferred. Please allow additional time for the pharmacy to get your prescription ready for you. If you have an existing arrangement with your pharmacy to deliver your prescription please speak with them to ensure this will continue.

Request a callback to order your prescription

 

As a result of the current situation with Coronavirus or Covid-19 as it is also known, the Medicines Order Line is receiving a very high volume of calls. To save you from waiting we have introduced a call back system which you can request by sending an email to our Medicines Order Line inbox. To do this, follow the easy steps to below:

 

Click on this link hereddccg.northMOLonlinerequests@nhs.net which will create an email request form and then in the email itself you need to tell us:

 

  1. The name of your GP practice
  2. Your name
  3. Your date of birth
  4. Your contact telephone number
  5. Press send

 

If the above link does not work then send your email to ddccg.northMOLonlinerequests@nhs.net, including all the above information.

Please note that no responses will be provided via email as the purpose of email is to request a call back only. We expect to be able to call you back within 2 working days (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries we are processing. We will attempt to call you back three times only. Please keep your phone with you at all times. It is also important to note that by providing us with your email and details you are giving us permission to share your details with other NHS organisations who may also have to share your information so that we can complete your request. The CCG accepts no responsibility for the incoming transfer of information.

Crich Medical Practice

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

South Wingfield Surgery

  • Monday
    08:30 until 13:00
    15:00 until 18:30
  • Tuesday
    08:30 until 13:00
  • Wednesday
    15:00 until 18:30
  • Thursday
    08:30 until 13:00
  • Friday
    15:00 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Holloway Surgery

  • Monday
    08:30 until 13:00
  • Tuesday
    15:00 until 18:30
  • Wednesday
    08:30 until 13:00
  • Thursday
    15:00 until 18:30
  • Friday
    08:30 until 13:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED